PAXASSIST Caring Hands
Safety Training Requirements for Personnel Providing Direct Service to Passengers in Passenger Spaces
A practical, self-paced online course for hotel, hospitality and service crew on passenger ships and large yachts. PAXASSIST trains personnel who provide direct service to passengers in passenger spaces — so they can keep guests safe during everyday service and in an emergency.
What you will be able to do
- Communicate safety instructions clearly to passengers
- Demonstrate and check lifejackets correctly
- Guide passenger movement during embarkation, disembarkation and mustering
- Assist passengers needing additional support
Course gallery
Scenes from the PAXASSIST training pathway — real passenger-space situations, interactive 3D tasks and the human-factors research behind the syllabus. Tap any image to enlarge.
See PAXASSIST in action
A short overview of how PAXASSIST trains direct-service crew to keep passengers safe in passenger spaces.
Course Outcomes
On successful completion of PAXASSIST, the learner will demonstrate the following formal outcomes, recorded for maritime training approval.
Outcome 1
The learner is able to communicate with passengers during an emergency.
Outcome 2
The learner is able to demonstrate the use of personal life-saving appliances to passengers during an emergency.
Outcome 3
The learner is able to embark and disembark passengers, including disabled passengers and others needing assistance, during an emergency.
Who this course is for
PAXASSIST is designed for any crew member who looks after passengers directly inside passenger spaces — not just deck and engine departments.
Stewards and stewardesses
Crew working in passenger cabins, suites and housekeeping areas who need to guide guests during emergencies.
Restaurant, bar and lounge staff
Waiters, bartenders, sommeliers and lounge hosts who keep passengers safe while serving in passenger spaces.
Reception and concierge crew
Front-of-house staff who answer questions, manage passenger flow and relay emergency instructions.
Anyone providing direct passenger support
Spa, retail, kids' club and excursion crew who interact directly with passengers in passenger spaces.
What the course covers
Practical passenger safety skills that service crew use every day — and rely on in an emergency.
Emergency communication
How to give clear, calm instructions to passengers, repeat safety messages and direct guests to muster stations.
Lifejacket demonstration
Demonstrating the correct donning of lifejackets and helping passengers fit them quickly under pressure.
Passenger movement
Guiding guests along corridors, stairways and public spaces during normal service and emergency evacuations.
Embarkation & disembarkation
Safe passenger flow on and off the ship, headcounts, gangway awareness and special-needs handling.
Passengers needing support
Recognising and assisting elderly, mobility-limited, injured or distressed passengers without delaying mustering.
STCW A-V/2 §3 aligned
Built around the safety training requirements for personnel providing direct service to passengers in passenger spaces.
Course modules
Nine focused modules that take you from safety mindset to assessed competence.
The role of direct-service crew in passenger safety
Why passenger-facing crew are part of the safety team, not just the hospitality team.
Communication with passengers in normal and emergency situations
Clear phrasing, body language, multilingual basics and calming anxious guests.
Lifejacket and personal survival equipment demonstration
Step-by-step donning, fitting for adults and children, and common mistakes that delay mustering.
Passenger movement, embarkation and disembarkation
Managing queues, stairways, gangways, tenders and headcounts safely.
Assisting passengers needing additional support
Mobility limits, sensory impairments, children, elderly guests and injured passengers.
Mustering and evacuation support
Directing guests to muster stations, sweeping passenger spaces and handing over to the boat or emergency teams.
Fire, flooding, medical and security awareness
Recognising alarms, raising the alarm, first-response actions and keeping passengers away from danger.
Interactive scenario tasks
Decision-based tasks set in restaurants, lounges, cabins, gangways and muster stations.
Knowledge checks and final assessment
Short module checks and an AI-proctored final assessment that verifies understanding before certification.
Online self-paced learning format
No need to wait for a classroom date. Fit the training around your watch pattern, leave or rotation schedule.
- Self-paced online — start, pause and resume around watches and leave periods.
- Works on laptop, tablet and phone browsers.
- No classroom attendance required.
- Progress saves automatically so you can pick up where you left off.
- Takes roughly one full day to complete, depending on prior experience.
How it works
- 1. Enrol and receive instant access to the course player.
- 2. Work through the video lessons, reading cards and checklists module by module.
- 3. Complete the interactive passenger-safety tasks and short knowledge checks.
- 4. Pass the AI-proctored final assessment and receive your certificate.
Interactive tasks
Realistic scenarios set in the passenger spaces where your crew actually work.
Lifejacket demonstration task
Walk a virtual passenger through correct lifejacket donning and identify common errors.
Muster station direction task
Choose the right words and route to move guests from a lounge to their muster station.
Passenger needing assistance task
Decide how to help a mobility-limited guest reach the muster station without blocking the corridor.
Gangway flow task
Manage embarkation and disembarkation flow while keeping vulnerable passengers safe.
Emergency alarm response task
React to fire, flooding, medical and security scenarios while keeping passengers calm and informed.
More scenario tasks are added as the course library grows.
AI-proctored assessment
The final assessment is AI-proctored to protect the value of the certificate. Learners verify their identity, share their camera and screen, and complete a timed assessment under secure conditions.
The exam covers emergency communication, lifejacket demonstration, passenger movement, embarkation and disembarkation, assistance to passengers needing additional support, and mustering awareness.
Why proctoring matters
A passenger-safety certificate needs to mean something. The AI proctor checks that the right person sat the assessment, that they did not refer to notes or a second device, and that the attempt was completed fairly.
- Identity verification before the exam starts
- Camera and microphone check
- Screen recording and browser lockdown
- Suspicious behaviour flagged for review
Certificate of training
On passing all modules, tasks and the final assessment, learners receive a verifiable certificate of training.
Verified certificate
Issued digitally with a unique certificate number and verification link.
Course title printed
Safety Training Requirements for Personnel Providing Direct Service to Passengers in Passenger Spaces.
Meets the training requirement
Certificate of training confirming completion of the STCW Regulation V/2 paragraph 5 aligned syllabus.
This is a certificate of training for the named syllabus. It is not a statutory certificate of competency. Flag-state or company acceptance is the responsibility of the employer.
Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces
Acronym, validity, online delivery and how PAXASSIST relates to Passenger Ship Crowd Management Training.
Ready to add Caring Hands to your crew?
Enrol your service crew in PAXASSIST and give them the practical safety skills to look after passengers confidently in passenger spaces.
